Any agency or individual requesting re-admission of a client to our program, after discharge, will be required to go through our intake/admission process to determine eligibility based on the clients behavioral health needs.

Admissions will be authorized by the Clinical Director or the Executive Director. Any outside agency requesting emergency placement in our program will be addressed immediately. Mercy4Care services may decline services if the individual being referred is actively homicidal or suicidal. In the event a bed is not available; the client can be placed on a waiting list, or Mercy4Care services will work together with the referring agency or individual requesting services to find alternative community resources. Individuals placed on a waiting list will be on a first come, first served basis.

All outside agencies requesting placement for their client will be required to submit a referral packet. Mercy4Care Life will notify requesting agency within 24 hours after submission of referral packet to verify receipt of information. In the event that additional information is required, the requesting agency will be notified within 48 hours of original packet submission. Upon receipt of a completed referral packet the requesting agency will be notified 24 to 48 hours of our intent to treat, or a written denial of services. In the event that an individual is found to have behavioral health needs beyond our scope of services; Mercy4Care will not accept this client and will assist in locating another agency that can meet the client’s needs. Any individual requesting services for a child who is not currently enrolled with the RBHA, and is eligible for such enrollment, will be referred for an Intake with Mercy Care. No individual will ever be denied services due to inability.

At intake we assess the level of severity of the adult and family who have been referred or have self-referred. At intake, client/family evaluation is completed for a client who meets Mercy4Care admission criteria.

A client will be voluntarily discharged when they have achieved their treatment goals as documented in the client’s treatment plan and are able to demonstrate the desired skills as mutually determined by the client, legal guardian or representative and the Mercy4Care services Clinical Director or his/her designee. At the time of discharge or transfer a client will receive a referral for treatment or ancillary services if determined as necessary by the Clinical Director.

This will occur when the client’s behavioral health issues or treatment needs are not consistent with the services our agency is authorized to provide. Clients who are unwilling to engage in treatment and/or program policies may also be discharged. This may include, but is not limited to: verbal/physical assault/abuse of staff or other client’s, or disruptive behaviors which interfere with the treatment needs of other clients in the program. Mercy4Care services will ensure that if a client is involuntarily discharged that attempts are made to secure alternative placement/services or resources in the community.